- Your email address
- Only if you signed up with email or Google. It is how you sign back in, and how we reach you about the account. An account funded with Monero has no email at all.Kept: Until 30 days after you close the account
- Payment records
- By card: a Stripe customer reference and your plan dates. Card numbers never reach our servers. Stripe holds those. By crypto: the invoice amount, currency and date. No wallet address of yours is stored here.Kept: 7 years, as HMRC requires
- One row per device
- A public key, the tunnel address we route to it, the name you gave it, and the day you added it. The public key is what makes the tunnel work; the name is so you can tell your laptop from your phone.Kept: Until you remove the device
- Anything you send us
- Your name, email and message when you use the contact form, so there is something to reply to.Kept: 24 months
- Site analytics
- Our own analytics covers the public pages, sign-in and checkout: which pages and buttons are used, how far each visit gets, and short recordings of each visit, mouse movement included, with anything typed hidden. It sets no cookies, stores no IP address, is never tied to an account and never runs on your dashboard, apart from a single event when you sign up. You can turn it off on the privacy page. Cloudflare, which serves the site, also counts page views and load times on every page, without cookies.Kept: Recordings 30 days, click maps 90 days, visit records with no set end
- Free-trial fingerprints
- If you delete an account that has had a free trial, we keep a one-way fingerprint of the email address, and we keep one of the card used to start any trial. Neither can be turned back into the address or card; they only stop a second free trial.Kept: 12 months
- How you heard about us
- Only if you answer the optional question at checkout: one choice from a short list, kept on your account. We only ever read it as totals per answer.Kept: Until 30 days after you close the account